This paper advances an evolutionary reinterpretation of the Shared Services (SSC) paradigm in response to escalating organizational complexity and structural volatility. Although traditional SSC models have successfully consolidated transactional processes, enhanced operational efficiency, and reinforced governance discipline, persistent coordination gaps indicate inherent architectural constraints within a predominantly functional consolidation framework.
Drawing on longitudinal empirical observation across diverse institutional contexts since the late 1990s, the paper argues that the sustained relevance of Shared Services depends on its architectural maturation. The concept of Orchestrated Shared Services (OSS) is introduced as a transversal governance architecture designed to integrate decision flows, coordinate cross-functional processes, and render organizational capabilities visible at the enterprise level.
Rather than proposing rupture, the reinterpretation advanced herein positions OSS as an evolutionary extension of the SSC paradigm. It reframes Shared Services from a locus of functional efficiency into an integrative mechanism capable of sustaining enterprise coherence under conditions of complexity and environmental variability.